Frequently Asked Questions
1. How are you able to offer these incentives?
2. What types of hotels are offered?
3. What size are the certificates when printed?
4. Do the certificates have an expiration date?
5. Can I personalize the certificates to have my business name and/or website address on it?
6. How does the monthly licensing fee work? What happens if I don't renew it?
7. Is there an additional fee to print out the certificates?
8. If I use the online certificates, how will my customers receive their certificate?
9. Does my customer have to attend a timeshare sales presentation to receive the vacation offers?
10. How many certificates can my customers redeem?
11. Can I participate in the program if I live outside of the UK?
1. How are you able to offer these incentives?
Hotels, travel companies, restaurants, and other establishments contract with our company in order to provide these incentives. They offer these incentives to get people to use their services and see what they have to offer. This builds brand loyalty.
For example, hotels rarely experience full occupancy except during conventions, major holidays and weekends, so they contract with certain travel promotion companies, to give the rooms away free with the 3- day, 2-night vacation certificate to get people to come and see what they have to offer. When hotels have empty rooms, they do not make any money, and it's a waste of a good room. Although they have lost the price of the room regardless, they can still let you stay for free in the hopes that you'll stay longer, eat in their restaurants, spend money at their in-house shops and casinos, and take advantage of their amenities (spa, room service, etc.). And when you leave, after having had a great time, they hope that you'll come back to stay with them in the future and maybe even tell a few friends. This builds brand loyalty.
2. What types of hotels are offered?
The 3 Day, 2 Night Vacation Certificates offer accommodations with quality hotels that range from 2-3 stars and are in the same class of hotels like Hyatt, Westin, Radisson, Holiday Inn, Best Western, Quality Inn, Marriott, Wyndham and Sheraton. The hotels are booked in and around the main tourist areas of the destination. The offer is based on availability, so the hotel the person receives depends upon which hotel is available for the travel dates chosen.
The 8-Day Resort Getaway Certificate offers accommodations at 3-4 star resorts. The offer is based on availability, so the resort the person receives depends upon which resort is available for the travel dates chosen.
3. What size are the certificates when printed?
The certificates are the size of standard A4 paper (297 x 210 mm) when printed.
4. Do the certificates have an expiration date?
Yes, the certificates have an expiration date on them. Having an expiration date gives some urgency to your promotion. However, the holder does not have to take the holiday before the certificate expires. From the date of redemption, the client has 12 months to book, and take, their luxury holiday.
5. Can I personalize the certificates to have my business name and/or website address on it?
Yes you can! You will be able to enter in what you would like the certificates to show in the “Compliments of” area of both certificates. You can change this information as many times as you want, so if you have more than one division to your company, you can print separate certificates with each division's business name on them.
6. How does the monthly licensing fee work? What happens if I don't renew it?
The licensing fee is monthly automatically renewed subscription paid through PayPal's subscription service that can be cancelled at any time. If the payment fails, the payment will be reattempted two more times. After the third failure, the subscription will be cancelled and you will not receive the bi-monthly certificate number updates and therefore your certificates become unusable.
7. Is there an additional fee to print out the certificates?
No, there is no additional fee. You only pay the small monthly licensing fee allowing you to print an unlimited number of certificates at any time.
8. If I use the online certificates, how will my customers receive their certificate?
You will need to upload each of the branded PDF files containing individual certificates to your website. This will need to be done every time you update these files (probably every 2 weeks). You would then give your customers a link to that file via email or a link on your website. Please consult your Webmaster about the procedure for doing this. Alternatively, you could attach the certificate PDF file to an email you send to your customers.
9. Does my customer have to attend a timeshare sales presentation to receive the holiday offers?
A timeshare presentation is not required with the holiday certificates. With some of the holidays it may be offered as an incentive to upgrade the accommodation.
10. How many certificates can my customers redeem?
Your customers can redeem as many of the certificates as they want to.
11. Can I participate in the program if I live outside of the UK?
Yes, you can. It doesn't matter where you live.
